Prime Caravan Breakers (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://primecaravanbreakers.co.uk/ or interact with us, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 .

Who We Are and How to Contact Us

Data Controller: Prime Caravan Breakers
Email: Info@primecaravanbreakers.co.uk
Postal Address: 39 Roseburn Street, Edinburgh, EH12 5PE, UK

If you have any questions about this policy or how we handle your data, please contact us using the details above. You have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we process your data, but we hope you will contact us first.

What Data We Collect

We may collect the following categories of personal data:

• Identity Data: Name, title.

• Contact Data: Billing address, delivery address, email address, and telephone numbers.

• Transaction Data: Details about parts you have purchased or enquired about from us.

• Technical Data: IP address, browser type and version, time zone setting, and operating system .

• Usage Data: Information about how you use our website, products, and services.

• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We generally do not collect Special Category Data (e.g., health, race, religion) unless specifically required for a legal claim or with your explicit consent.

How We Collect Your Data

We use different methods to collect data from and about you:

• Direct Interactions: When you fill in forms on our website, correspond with us by phone, email, or post, or place an order for parts .

• Automated Technologies: As you interact with our website, we may automatically collect Technical and Usage Data via cookies and similar technologies .

• Third Parties: We may receive data from analytics providers (such as Google) or delivery partners.

How We Use Your Data and Our Legal Basis

We will only use your personal data when the law allows us to. Most commonly, we will rely on the following legal bases:

• Performance of a Contract: To process your orders, arrange delivery, and provide customer support.

• Legitimate Interest: To improve our website, prevent fraud, and ensure network security .

• Legal Obligation: To comply with tax, accounting, or other legal requirements.

• Consent: For direct marketing communications or non-essential cookies.

Cookies

Our website uses cookies to distinguish you from other users and to improve your experience. We use the following categories:

• Strictly Necessary Cookies: Required for the operation of our website (e.g., shopping cart).

• Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how they move around our website (e.g., Google Analytics).

• Functionality Cookies: Used to recognise you when you return to our website.

You can manage your cookie preferences via our cookie consent banner or through your browser settings. However, disabling certain cookies may affect the functionality of the website .

Data Sharing (Third Parties)

We do not sell, trade, or rent your personal data to third parties. However, we may share your data with:

• Service Providers: Delivery couriers, payment processors, and IT hosting/maintenance companies who help us operate our business.

• Professional Advisors: Lawyers, bankers, auditors, and insurers.

• Regulators: Government bodies or law enforcement where required by law.

We ensure all third-party processors comply with UK data protection laws and only process data according to our instructions .

International Transfers

We primarily store data within the UK/EEA. If we transfer data to a third country (outside the UK), we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or reliance on adequacy decisions .

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Typically, we retain customer transaction data for 6 years after the end of the tax year in which the transaction occurred, in compliance with HMRC regulations .

Your Data Protection Rights

Under the UK GDPR, you have the following rights:

• Right to Access: Request access to your personal data.

• Right to Rectification: Request correction of inaccurate data.

• Right to Erasure: Request deletion of your data (the “right to be forgotten”).

• Right to Restrict Processing: Request we stop processing your data.

• Right to Data Portability: Request transfer of your data to another party.

• Right to Object: Object to processing based on legitimate interests or for direct marketing .

To exercise any of these rights, please contact us at Info@primecaravanbreakers.co.uk. You will not usually have to pay a fee to access your data. We aim to respond to valid requests within one month.

Data Security

We have implemented appropriate technical and organisational measures to secure your personal data, preventing accidental loss, use, or unauthorised access . We also restrict access to personal information to employees who need it for business purposes.

Changes to This Policy

We reserve the right to update this policy from time to time. Any changes will be posted on this page with an updated revision date. Please check back regularly to stay informed about how we protect your data .

Links to Other Websites

Our website may contain links to third-party websites. This privacy policy does not apply to those sites, and we are not responsible for their privacy practices. We recommend you review the privacy policies of any external sites you visit